M&s Stores Left With Empty Shelves After Cyber Attack

Some Marks & Spencer stores person been near pinch quiet shelves arsenic nan retailer continues to struggle pinch a cyber onslaught affecting its operations.

Over nan Easter weekend, customers reported problems utilizing contactless salary and Click & Collect, and online orders person been paused connected nan company's website and app since Friday.

It is not clear really wide nan quiet shelves are but nan retailer confirmed "pockets of constricted readiness successful immoderate stores".

The BBC understands M&S's operations will return until nan extremity of nan week earlier opening to return to normal.

Although issues pinch contactless pay, Click & Collect and gift cards person since been resolved, customers tin still not spot online orders.

About a 3rd of M&S's clothing and family equipment income successful nan UK are done its online platforms and were worthy immoderate £1.2bn, according to its latest financial results.

The problems travel during a engaged retailing period, arsenic customers hole for nan bully upwind and acquisition outdoor plot equipment, barbecue items and statement food.

The aftershocks of nan cyber onslaught will dent its profits, analysts person told nan BBC, arsenic galore customers spell elsewhere to shop instead.

M&S has not disclosed nan quality of nan cyber attack.

"As portion of our proactive guidance of nan incident, we took a determination to return immoderate of our systems temporarily offline," a spokesperson said.

"As a result, we presently person pockets of constricted readiness successful immoderate stores. We are moving difficult to get readiness backmost to normal crossed nan estate. "

M&S is not nan only patient to suffer disruption to its online systems successful caller times. Supermarket Morrisons faced problems pinch its Christmas bid successful 2024, while banks Barclays and Lloyds were deed by outages earlier successful 2025.